Refunds and Returns

Brushmancy – Refunds & Returns Policy

Last updated:  December 2nd 2025
ns how returns, replacements, and refunds are handled for orders placed on the Brushmancy website and fulfilled through Amazon FBA (Fulfilment by Amazon). By purchasing from us, you agree to the terms stated below.

1. Orders Fulfilled by Amazon FBA

All Brushmancy products shipped within the United States are fulfilled by Amazon FBA. As a result, all customer returns and refunds are processed according to Amazon’s official Returns & Refunds Policies. This ensures fast, reliable service and consistent handling of issues.

Amazon may offer one of the following depending on the situation:

  • A full refund

  • A replacement product

  • A returnless refund (Amazon may refund without requiring the product back)

2. Return Eligibility

Your order may qualify for an Amazon-managed return if:

  • It is within Amazon’s standard 30-day return window

  • The product is unused and in its original condition

  • The item is defective or damaged upon arrival

  • The wrong item was received

Amazon may decline returns that fall outside these conditions.

3. How to Initiate a Return

Since Amazon manages fulfilment, returns must be initiated using Amazon’s return tools:

  1. Open your Amazon order confirmation email or your Amazon account (if placed via Amazon).

  2. Select Return or Replace Items.

  3. Follow Amazon’s prompts to complete the request.

If you purchased directly on the Brushmancy website, Amazon still handles the return because the order is shipped from their warehouse.

4. Damaged or Defective Items

If your product arrives damaged or defective, please provide the following when contacting us or Amazon:

  • A clear photograph of the damaged item

  • A photo of the packaging, including any damage

This helps us or Amazon verify the issue quickly.

Brushmancy or Amazon may offer:

  • A replacement sent at no cost

  • A refund

  • A returnless refund depending on the situation

5. Replacements

To process replacements directly through Brushmancy (if Amazon cannot assist), we require:

  • Your full name

  • Your shipping address

  • Your phone number

  • Photos of the damaged item and packaging (if applicable)

Email: support@brushmancy.com

6. Non-Returnable Items

Certain items may be non-returnable due to safety and hygiene considerations, including:

  • Opened nail polish or cosmetic liquids

  • Used stamping tools or accessories

  • Items damaged due to misuse

  • Stamping plates where the blue protective film has been removed or partially peeled back

Amazon will determine eligibility at its discretion.

7. Refund Processing Time

Amazon typically processes refunds within 3–5 business days after receiving the returned item or confirming a returnless refund.

Refunds are issued to the original payment method.

8. Orders Outside the USA

We currently only ship within the United States. If international shipping becomes available, a separate policy will apply.