Shipping Policy

LAST UPDATED: MAY 12, 2026

SHIPPING POLICY

This Shipping Policy explains how Brushmancy processes and delivers orders placed through our website.

Brushmancy is the seller and customer point of contact for all orders placed directly through www.brushmancy.com.

  1. SHIPPING REGIONS

Brushmancy ships to multiple regions depending on the product type.

Products containing stamping paints or nail polish are currently available only within the United States due to shipping and hazardous goods regulations.

Other products, including stamping plates, stampers, and accessories, may be available internationally depending on destination and stock availability.

Shipping availability is shown during checkout and may vary by product.

  1. ORDER FULFILMENT

Brushmancy uses Amazon FBA (Fulfilment by Amazon) to store, pack, and ship many orders.

This means:

  • Orders may ship from Amazon fulfilment centers

  • Amazon carrier partners may handle delivery

  • Some packages may arrive in Amazon-branded packaging

  • Tracking information is provided when available

Brushmancy remains responsible for customer service and support for all orders placed directly through our website.

  1. SHIPPING COSTS

Shipping costs are calculated at checkout based on the product type, destination, and available fulfilment options.

Some products or regions may qualify for free shipping promotions.

  1. PROCESSING & DELIVERY TIMES

Orders are typically processed within 1–2 business days.

Estimated delivery times vary depending on destination and shipping method.

United States deliveries typically arrive within 3–7 business days.

International delivery times may vary depending on customs processing and local carriers.

Please note:

  • Delivery estimates are not guaranteed

  • Holidays, severe weather, customs delays, or carrier disruptions may affect delivery times

  1. TRACKING INFORMATION

When available, tracking information will be sent by email after dispatch.

Tracking updates are provided by the shipping carrier.

  1. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing accurate shipping information at checkout.

Brushmancy is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

  1. LOST OR DELAYED PACKAGES

If your order appears delayed or lost, please contact us at:

support@brushmancy.com

Brushmancy will work with the fulfilment provider and shipping carrier to investigate the issue and assist with replacement or refund options where appropriate.

  1. DAMAGED ORDERS

If your order arrives damaged, please contact us with:

  • Your order number

  • Photos of the product

  • Photos of the packaging

This helps us investigate the issue and arrange an appropriate resolution.

  1. CONTACT INFORMATION

Brushmancy

Website:
https://www.brushmancy.com

Email:
support@brushmancy.com

Brushmancer Nigel

My neighbor in 1983 introduced me to Dungeons & Dragons.  I was hooked.  I was only 11 years old.  I would go to my local game store called Aero Hobbies.  I would go in and just browse all the different games.  I tried everything.  Now there are divisions within gaming.  People play RPG's, board games, collectable card games and miniature games.  Back in the 80’s if you were a gamer that included all of these plus video games.  CCG games didn’t really happen till 1993 when Magic came out.

Then in Junior high when a friend of mine wanted me to join his new campaign of a new game called Warhammer Fantasy Roleplay.  I couldn’t believe how much cooler this was than D&D.  The next year a store called Games Workshop opened in Santa Monica.  I went in and they had glass cases filled with painted space marine armies.   I bought a Rogue Trader box of 30 marines for 30 bucks.  I built and painted my own army in a custom black and orange scheme.  I brought it back to the store where they had tables for people to play.  The guys in the store laughed at me for not having painted an army in a traditional scheme.  I never played a game with that army.

In college I was still playing a lot of games.  Then Magic the gathering came out.  Everyone in the gaming hobby was hooked.  It was hard to avoid it.  I played all throughout college. 

Then after college I came back home and my friend got me a job testing video games for a company called NovaLogic.  I built up some experience.  Then I switched to Treyarch where I became producer for Tony Hawk 2x.  It was a launch title for the original Xbox in 2001.  Making video games was a great place to be a gamer.  Many people would play traditional games after work.  So I almost always had a game group.

In 2001 I came to Thailand for a 2 week vacation.  My friend was going to Koh Samui.  He had friends who lived there and told me I should join them.  I came and had an amazing time.  I went back to work and the new game I was working on had a bunch of production issues.  Then in 2003, I got cut from my job and decided to have an extended break in Thailand. I stayed for 3 months.  I loved it.  That was it.  I moved to Thailand in October 2003.

Everything was great.  I made lots of friends.  I met my wife but I really never met any gamers.  There were no game shops in Bangkok at that time.  Then I met a guy at a language class in 2015.  We were chatting and I asked him what he did for fun.  He said he played games.  I asked him “what type?”  He said “I wouldn’t know.”  I said “Try me.”  A game called warhammer.  I was all in.  Apparently a new store opened in 2012 in Bangkok.

This got me back into gaming.  I got into miniatures and started watching all the hobby content creators on youtube.  Now this is my full time hobby and I love it.  I recently moved to Chiang Mai in Northern Thailand. This has a much bigger gaming scene than Samui.  I have my own gaming space and I get to paint all the time.